Answers to the questions we hear most. If yours isn't here, email us or call us at (718) 788-4213 and we'll be happy to help.
Orders & Shipping
How long does it take to get my order?
Orders usually ship within 1 to 2 business days. You'll get a tracking email as soon as yours is on its way.
Do you offer free shipping?
Yes, on orders over $50 shipped within the U.S.
Can I pick up my order at the store?
Yes. Choose curbside pickup at checkout and we'll email you when it's ready, usually within 24 hours. We're at 194 7th Avenue in Park Slope.
Who pays customs duties, fees, or taxes?
The buyer pays any customs duties, fees, or taxes. This is called Delivery Duty Unpaid (DDU), which means those charges are collected when the shipment reaches the border, before it can be delivered.
Depending on the value of the order and where it's going, there may be no charges at all.
Returns
What is your return policy?
We accept returns within 14 days of receiving your order, whether it shipped or you picked it up in the store. Items should be unused and in original condition, or broken and damaged. Full details are in our Refund Policy.
Something arrived damaged. What should I do?
Email us at sales@tarzian-west.com and we'll send you a return label. Labels are available for orders shipped within the U.S. Once we receive and inspect the return, we'll refund your original payment method.
In the Store
Where are you and when are you open?
194 7th Avenue, Brooklyn, NY 11215, in Park Slope.
Sunday through Thursday: 10am to 6pm
Friday and Saturday: 10am to 7pm
Open every day except holidays.
Do you sharpen knives?
Yes. Bring them in and we'll take care of it.
Can you order something you don't have in stock?
Yes, we place special orders all the time. Call us at (718) 788-4213 or stop by and we'll track it down.
Is everything in the store also on the website?
Not quite. The shop carries more than we can list online, so if you don't see something, give us a call at (718) 788-4213 and we'll check the shelves.
Do you sell gift cards?
Yes, gift cards are available in the store and online.
Do you have a wedding or housewarming registry?
Yes. Come in or call us at (718) 788-4213 and we'll help you set one up.
SodaStream
How do I buy or exchange a SodaStream cylinder?
Purchase a new cylinder or an exchange cylinder here. We'll let you know the next available date and time to pick it up. If you're exchanging, please bring your empty cylinder and make sure it's clean. We only accept SodaStream brand cylinders.
Can I return an empty cylinder and get my deposit back?
Yes and no. You can give us your empty cylinder and we'll send it back to SodaStream, but the cylinders don't include a deposit. When you buy a machine that includes a cylinder, buy a cylinder without an exchange, or receive a free one, you're paying for a license to carry pressurized gas. That license fee is not refundable.
If you'd rather not send it back to SodaStream, we recommend gifting the cylinder to a neighbor or friend.
My cylinder isn't working properly. What can I do?
Call us at (718) 788-4213 or email sales@tarzian-west.com and we'll let you know whether to bring in the cylinder, the machine, or both so we can take a look. You can also contact SodaStream directly.